• SHIPPING & RETURNS
  1. Processing
  Once we receive your order please allow 24 to 48
  hours for processing (excluding Saturdays, Sundays,
  and National Holidays). All orders are subject to
  processing time that is separate from the time it takes
  for a shipment to reach its destination once it has
  been fulfilled. After processing is completed, you will
  receive a tracking number immediately. Please note,
  your tracking number will update once USPS has
  received the package and it is successfully processed
  through their system. 

 2. Shipping
Yes, we ship worldwide! Please allow 5-7 business
days for domestic shipping. We ship orders
through USPS and UPS. To ensure your package arrives in the
advertised time, please make sure your address is
entered correctly and includes all required and
relevant information. Correct street numbers,
abbreviations, buildings, and apartment numbers is
very critical for ensuring timely deliveries.
LURAGS is not responsible for lost, stolen,
incorrect address, or misplaced packages. Once a
package has left our HQ, and in the hands of the
post office we have no control over the package.

3. Returns & Exchanges
Our return policy lasts 7 days after order is received
(excluding weekends or national holidays).
Returns/Exchanges are not processed until we
receive the return/exchange item at our
Headquarters. For returns/exchanges email our
customer service department and we will be glad to
assist.  Items are only exchangeable if unworn,
in good condition, and in original packaging.
 
4. Customer Service
Please send us an email at
Lurags101@gmail.com. 

* FAQ
1. "When will my order be shipped?"
Orders are packaged and shipped Monday
Friday only. Most orders are shipped within 1-2
business days.

2. "I received an email saying my order
is on the way, but the tracking number
says my order is still in FL. Can you
please help me with this?"
As we print order invoices, we also print
shipping labels. When customers orders are
printed, a tracking number will be emailed
immediately. The tracking will not update until
USPS has your package and has processed the
package in their system.

3. "My order says delivered, but I
haven't received anything. Please
advise.
Once packages have left our HQ and in the
hands of USPS we have no control of the
package. In most cases, USPS has marked the
package delivered before it has actually been
delivered and customers receive their package
later in the day or the next day. Please allow up
to 1-2 business days to be sure your package is
not trying to be redelivered by USPS.
LURAGS is not responsible for lost, stolen,
incorrect address, or misplaced packages.

4. "I paid for rush shipping, but my
order has not been shipped?"
We do not offer rush shipping, we offer rush
processing. Rush processing does not affect the
shipping time. Rush processing allows customers
orders to be printed first. Rush processing may
affect your processing time only.

5. "I received a different item than the
item I ordered. How can this be
corrected?"
If customers are shipped a different item, the
incorrect item must be returned to our HQ and
we will send the correct item. Please be prepared
to send a picture of the items you received for
our records.